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Frequently Asked Questions

Logo Questions
and Answers

How long does a logo design take?

The turnaround time for a logo from sales to completion is typically 2-3 weeks, subject to my workload which will be discussed before any payments are made. Timescales are also dependent on response time, and any additional changes to designs.

How many logos do I get?

Following the design phase, you will be presented with 3 logo options based upon agreed objectives. Once final payment has been made, you will own the copyright to the final agreed design.

What if I want to make a change to a logo?

That's no problem at all. When the first set of designs are presented to you I will explain why design decisions have been made. At this point you will have the opportunity to provide feedback and request modifications if required.

You can request as many changes as you want, however up to 4 revision rounds are included within the typical project scope. In the unlikely event that additional revisions are required beyond this, they will be charged at a cost of £30 per revision round, and will be added onto the final invoice.

How does Copyright & Trademark Registration work?

On completion of the logo design project, and once payment has been made, the copyright for the final agreed logo is automatically transferred to you. If needed I can also provide a copyright transfer document to give comfort that the copyright has been transferred.

Copyright protection means that the copyright holder of the work retains exclusive rights to print, display and distribute the design. This is what's transferred to you, and means you can do anything you want with the logo. I only ask that I can include the logo in my portfolio as an example of work carried out.

Trademark registration on the other hand is something that will need to be carried out by a trademark attorney, or you can do it yourself through the government website. If this is something you plan to do I can refer you to a company that I frequently use and can recommend.

Trademarking the logo will allow you to add the ® symbol and it also provides legal protection to anything confusingly similar within the locations and categories you register the logo in. If this is something you plan to do, let me know so I can provide a variant with the ® in the final set of files to use once the registration has gone through.

What if I don’t like the first set of logos at all?

We'll jump on a call, and we'll work together to establish what's not working, why, and we'll work out a direction so we can proceed with the project.

It's worth noting that the designs presented to you will be based on goals agreed with you before the design phase begins. This will include information about your business, competition and target audience. It will also include any specific requirements or expectations you may have, so this is an unlikely scenario.

I focus my design decisions on goals, which I will explain when presenting the designs. This will mean I have considered your business, target audience and competition. As a logo is a strategic tool it doesn’t need to be liked by you personally, but should instead perform for your business, and this is something I will discuss with you.

I will cooperate with you to throughout the project to ensure the design achieves all goals agreed upon, which will include any specific requests made before starting the designs.

It’s unlikely to happen, however, if after attempts to find an ample solution you still dislike the designs presented to you, you don’t need to make full payment. Before starting the project I take 50% deposit which is non refundable, but if you don’t like the work done for you, you don’t need to pay the final 50%. But I will retain ownership of all designs, ideas and work carried out during the process.

What do I get?

Once your logo design is completed I will supply a comprehensive kit of files to allow the use of the logo across various mediums. Below is a summary of what I will provide:

  • CMYK version – Full colour printing is made up of only 4 colours: Cyan, Magenta, Yellow and Black. These 4 colours mix together to build up any images you can imagine. You will need this format when you require printed material that displays full colour images on the same page. Provided in Vector (Ai/PDF/EPS) format.
  • Pure black version – Like it says, this version is pure black version of your logo. This is ideal for black and white, or single colour documents. Provided in Vector (Ai/PDF/EPS) format.
  • Pure white knockout – Want to use your logo over a dark photo, or on a solid dark colour? A white version solves colour and visibility issues to give the best result. Provided in Vector (Ai/PDF/EPS) format.
  • RGB version – Unlike print colours, screen colours are made up of Red, Green and Blue, mixing the light of each colour to make up the full colour spectrum. Your logo will be provided as an optimised Jpeg file format, and transparent PNG, as well as SVG, which is a vector version for digital use.
  • Favicon – A 32 x 32 favicon of your logo will be created for use on your website.
  • Copyright Ownership – I will transfer copyright ownership of the final agreed logo.

Flyer Questions
and Answers

What are flyers used for?

Business flyers are a form of advertisement. They usually have a short lifespan. Due to their format, usually single page, smaller than A4, they are great to announce one key message, such as an event, a promotion or new launch.

Are flyers effective?

Yes, but it depends on your strategy. A number of factors must be considered, including message, design and distribution. Not easy to get these three right, and planning plays a major role here, but if you are clear on your objectives, what you want to talk about and who to sell to, flyers will defo help you achieve your goals.

How long does it take to receive a design proof.

Once you pay, you will receive a design proof in 2-5 days. Normally this is closer to 2-3 days, but we do allow more time for when we are much busier.

I don't have a logo, can you design one for me?

Flyer orders do not include a "Logo Design". What we will do is use simple text/shapes to make you a quick logo for the flyer. If you want to be able to get a full blown logo you will need to order a logo design first.

I have a company logo, can you use that to put on the flyers?

Yes just email it over to us, the larger the format the better. If you have a highly complicated logo and you can not provide it we will have to recreate it, there could be a fee for that. Ideally, your logo file would need to be 700-900 pixels wide minimum and on a clean solid background if its a jpeg. If you have a .EPS/.AI/.PSD of your logo then you should be in good shape!

Business Card Questions
and Answers

What card sizes do you offer for business cards?

You can choose cards sized, 85mm x 55mm (landscape or portrait) or 55mm x 55mm squared.

What styles of business cards do you offer?

Our style of business cards include rectangular, square, and round-cornered.

What are the best-selling business card styles?

Our best-selling high-quality business cards are 85mm x 55mm on 400gsm silk with matt lamination on both sides.

What is the most popular size for business cards?

The standard size and most commonly used size is 85mm x 55mm.

What should be on my business card?

Business cards are part of your introduction to customers, organisations or other people in business, therefore you need to include: your name, job title, where you work, contact information (phone number/ email address). You also need to consider the design of your business card and make sure that it relates to your brand.

What paper options do you offer with business cards?

Cards can be printed portrait or landscape, single-sided or double-sided and with square or rounded corners.

Order-Of-Service (Funerals) Questions
and Answers

What are saddle-stitched booklets?

Saddle-stitched refers to a very popular booklet binding technique that uses staples to hold together folded sheets of paper.

How are saddle-stitched booklets bound together?

The process involves binding pages together using staples (known as stitches) along the spine of the booklet.

What is the minimum amount of pages I can have with a saddle-stitched booklet?

The minimum number of pages is 8 and the total page count must go up in multiples of 4. Thus, two pages folded in half that can be stapled together to become an 8-page book.

Can I print text over the spine of my saddle-stitched booklet?

No. It’s not possible to print on the spine of your saddle-stitched booklet because it’s not a flat surface.

Website Questions
and Answers

Will you maintain my site for me?

Regular maintenance is essential for a website to stabilise its flexibility and reliability. Proper maintenance would help in ensuring your website’s security, invite new visitors, boost traffic and more.

Of course, we can help you out with proper and professional website maintenance in addition to development as it supports in achieving stabilised growth, keeping your business inclined.

Will my website be mobile-friendly?

Let it be a ticket booking, online order, browsing, etc. people are keen to do these tasks on the go. So, developing a responsive website will help in increasing the look and feel of your website on both small and large devices. It also increases the number of visitors and rankings in search engines.

As all of our designs are responsive, your website will definitely be mobile-friendly and optimised for devices such as tablets, notebooks and laptops. Our responsive designs even take into consideration the two types of viewing orientation, namely portrait and landscape for a full-on browsing experience.

How long does it take to build a website?

In general, it can take anywhere from a few days to a few months (and for really large-scale and corporate websites, years) to design and build a website. It is all dependent on how large the website is intended to be and what functionlity is to be included.

As we are specifically aimed at small to medium enterprises (SMEs), to deliver service-based business websites, it takes around two to three weeks when starting from scratch till the end for a template-based website. This will usually be dependent on whether the informationand media files for the website are readily at hand.

For a bespoke website, most of the time will go into finalising a design that you are happy with before the information and media files are added. As such, it ucually takes a little more time Aas everything is designed from scratch.

Can I update the website myself once it’s built?

Yes, you can keep updating your website once it is built, and we would also recommend the same. If you don’t keep your website updated with fresh content, there are possibilities to lose your online visibility in the search engines.

At PimpMyDesignz, we have the practice of providing our clients with a dashboard webpage so they can edit particular areas of the website with ease in the future. So, yes, we do help you with that.

How many pages do I get with my website?

We can work on it depending on your requirements. We would recommend developing a website with a few pages as it would help in optimising your website with SEO in future and for single page websites, it is quite daunting to add more content in future.

Do you do SEO for my website when you build it?

Yes, we offer an SEO basic setup package where we include items like setting up metadata, tracking and analytics setup. It’s important to work on the SEO of a website as it significantly brings in more traffic and conversions to your website.

Yes, we do optimise your website for SEO as it is one of the crucial steps that will increase the possibility of getting many leads.

What is the difference between CMS, DNS, hosting, FTP?
  • DNS – Domain Name System. It connects your domain name and web host IP address to make your website live
  • Hosting – Hosting is the location of all your website files. The hosting provider allocates space for your files on a server
  • FTP – File Transfer Protocol is the method of accessing and transferring files between computers. FTP offers secure and encrypted transfers by preventing your files from unauthorised access
  • CMS – CMS is the platform where your website is built. CMS helps in managing your website content and also allows you to add users to your website with their respective access levels
Can you handle ongoing maintenance?

Yes, of course, we can handle maintenance for a live website. We think it’s really a good idea where your website can be updated frequently. The ongoing maintenance can help in better productivity, improve security and reduce the risk of failures.

What size companies do you produce web designs for?

We handle startups, NPOs, medium and small size companies. We keenly understand our client’s requirements, plan, organise and work striving to deliver great results.

How will a well-designed website help my Business?

A well-designed website will increase user experience, which is very essential to get more conversions. When you build your website with a well-structured design, your customers and visitors would feel aesthetically pleasing about the website and would drag in more and more potential customers. The very first step for your success is to make your visitors and customers appealing, and that is possible only by delivering a well-designed website.

Hosting Questions
and Answers

What Exactly Is Web Hosting?

Whether a large or small business, an institution or private user, anyone planning on creating an online presence will require the appropriate storage space for their future website. This is where web hosting services come into play: the provision of storage space for a website by a hosting provider (also known as a provider). Such storage space is referred to as web space. The provision of web space on a server (a computer designed for this purpose), as well as providing the necessary network connections, is usually done at a cost. To put it simply: the customers rent web space from a web hosting service provider.

In order to be able to offer customers the highest technical standards at such cheap prices, PimpMyDesignz provides web hosting in the form of shared hosting.

Which web hosting plan is the right one for me?

This depends on your requirements. If you are planning a simple website, consisting mostly of static HTML pages and minimal multimedia content, and with manageable data traffic, then our cheap standard package is the ideal option for you. Of course, we also offer more complex Packages that are suitable for dynamic web projects and high traffic.

With our most powerful web hosting packages, you can comfortably manage resource-intensive, multimedia-based websites as well as extensive online shops. Compare the respective product details to find the right web hosting packages.

Why do professional web hosting services come at a cost?

Powerful IT resources and security measures come at a price and must always be state of the art to protect customers' technical infrastructure and data effectively. When it comes to 'free' web hosting plans, we recommend proceeding with caution. First, check if there are any hidden costs. Secondly, many providers tend to display advertising on their customer websites. Even if the free basic features attract you, necessary functions or additional system resources often need to be purchased later. This ultimately results in your 'free' option costing you money.

You can also operate your own server but then you bear the costs of infrastructure, security and maintenance yourself. We offer a professional web hosting service at a cheap price, as well as scalable services as required. Numerous applications like WordPress and Magento are included and can be installed in just one click. We take care of security and technology so that you can devote yourself to your internet presence.

What is the difference between web hosting and a server?

A server, or web server, is part of the web hosting infrastructure. They are powerful computers on which both configuration files and the data of the hosted websites are stored, i.e. websites and all website content. A root server is a server with "root access" to the configuration data of a server. Our web hosting service does not offer root access as we take care of all the necessary configurations for you.

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